NuPark and Denison Parking to Improve Patient Experience at St. Vincent Hospital
When you visit a hospital, the last thing you want is the hassle of parking being difficult to find. Patients arriving to St. Vincent Hospital in Indianapolis, IN, are finding parking with no problems thanks to a partnership between St. Vincent, parking software provider NuPark, and parking facility manager Denison Parking. St. Vincent implemented a parking system powered by NuPark’s License Plate Recognition (LPR) technology. By ensuring that parking spaces intended for patients are kept open for them, St. Vincent solved one of their top customer service problems, which was negatively affecting their patient satisfaction scores.
“Our partnership with Denison allows us to offer a solution to St. Vincent that preserves their excellent reputation as a healthcare provider that cares about the wellbeing of the people they serve,” says Kevin Uhlenhaker, CEO and Co-Founder of NuPark.
To manage their parking operations, St. Vincent chose NuPark’s integrated management software with mobile LPR enforcement. In addition to improving customer satisfaction, St. Vincent also now benefits from improved security using NuPark’s system ability to monitor real-time parking activity and gather occupancy data.
Mark Pryor, Vice President of Business Development Special Projects of Denison Parking, says, “We are happy to partner with a leader like NuPark to solve parking enforcement issues for St. Vincent and our other clients.”
In addition to St. Vincent, NuPark and Denison Parking have successfully collaborated on projects in downtown Indianapolis and in the City of Pompano Beach, Florida. In Indianapolis, Denison Parking uses NuPark’s parking management platform for 15 surface lots. In the City of Pompano Beach, NuPark provides parking enforcement technology to power the City’s parking operations.
“The comfort in finding a parking space quickly is important to our patients and visitors, and we are excited to integrate emerging technology into our parking operation,” said Beth Melchi, Executive Director of Operations at St. Vincent Hospital.
About St. Vincent Hospital
In Indiana, Ascension’s St. Vincent operates 20 hospitals in addition to a comprehensive network of affiliated joint ventures, medical practices and clinics that cover a 57-county area and employ more than 15,000 associates. Across the state, St. Vincent provided more than $266 million in community benefit and care of persons living in poverty in fiscal year 2016. Serving Indiana for 145 years, Ascension is a faith-based healthcare organization committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension is the largest non-profit health system in the U.S. and the world’s largest Catholic health system, operating 2,500 sites of care – including 141 hospitals and more than 30 senior living facilities – in 24 states and the District of Columbia. Visit www.stvincent.org.
About NuPark
NuPark, Inc. provides the leading smart parking management platform designed to help parking professionals deliver amazing and convenient parking experiences. With over 225 years of combined experience, NuPark is built by parking professionals for parking professionals and is setting the innovation agenda for parking technology. Its open, Cloud-based solution streamlines and automates the process of managing, selling, and enforcing parking. By integrating license plate recognition (LPR) technology, real-time data syncing, electronic permitting, payments, citations, and appeals into one platform, NuPark offers a comprehensive parking management solution which optimizes all aspects of a complex parking operation. Headquartered in the Austin area, NuPark serves as a trusted provider with customers in a variety of industries including healthcare, higher education, municipalities, private operations, retail establishments and transit authorities across the country. For more information, please visit http://www.nupark.com.